Returns and refunds policy

All fresh breads, pastries, cakes, cookies, and specialty cafe beverages are prepared fresh to order.

Freshly baked goods and prepared drinks cannot be returned or refunded once prepared and delivered, unless items arrived incorrect, damaged, or spoiled.

Unopened packaged bakery specialties, biscuits, and shelf-stable items may be reported for exchange or credit within 24 hours of delivery.

Items must remain sealed in their original bakery packaging. Perishable baked goods with cream, custard, or fresh fruit fillings cannot be returned once delivered in good condition.

If any item is missing, incorrect, or damaged upon delivery, please notify our team within 24 hours of receiving your order.

Please provide your order reference number and a photo of the affected items to help us resolve the issue quickly.

Orders can only be modified or cancelled before baking, decorating, or preparation in our bakery begins.

To request an urgent cancellation, call our team immediately on +961 78 988 119.

Approved refunds and adjustments are processed promptly through one of the following methods:

• Whish Pay reversal directly back to your wallet for digital payments.
• Cash reimbursement or order credit for cash transactions.
• Immediate replacement dispatch for missing or damaged baked items when possible.

If you need assistance with a return or refund, please reach out to our customer support:

• Store location: Huda's Bakery, Jnah, Beirut, Lebanon
• Phone: +961 78 988 119
• Email: support@[link]